Payment and returns

How you can pay

We accept all of the following:

• All major credit and debit cards
• BACS transfer
• PayPal
• Cash
• Personal and business cheque

Payment terms

Payment is due in full before or upon delivery of goods, unless 30 day payment terms have been agreed beforehand.

All goods remain the property of Aquasoft until paid for in full.

We reserve the right to seek recovery of any monies remaining unpaid sixty days from the date of invoice, via collection agencies and/or through the Small Claims Court where the outstanding balance does not exceed £3,000. In such circumstances you shall be liable for any and all additional administrative and/or court costs.

Returned cheques will incur a £25 charge to cover banking fees and administrative costs. In the instance of a second returned cheque, we reserve the right to terminate the arrangement and, if agreed to, to insist on cash transactions only in future. All bookings, transactions and agreements entered into will then cease with immediate effect until any and all outstanding monies are recovered in full.

Cancellations

We ask for a minimum of 24 hours' notice of cancellation. Notification by email, by letter or by any other means will be accepted, subject to confirmation in writing.

We reserve the right to levy a 20% restocking fee to cover any subsequent administrative expenses and losses.

Returns and refunds

Returns and refunds will be given where goods are returned within 7 days of receipt. Funds will be processed within 30 days, in line with your statutory rights.

Nothing in this policy affects your statutory rights as a consumer.

Buying online

Salt, filters and accessories bought through our online store are covered by the terms shown at checkout on that site.